Author: Harris Ghantt

The hotel industry is a strange sector, particularly the customers. Usually, people have a general notion that if something is priced more than the other products in the same category, then that is undoubtedly a better quality product. And usually, people don’t mind to pay more for a better quality product. Not in the case of hotel and hospitality industry. People here select the most affordable offering based on their requirement. We are of course not talking about the top tiered star category hotels, we are discussing the budget segment here. In the budget segment, people only look for affordability and not for the fancy features – it is true now, and it was true at 1962 when Motel 6 started its operation in the hospitality industry. The founders of Motel 6 was experienced in the housing projects for budget conscious people, they knew what budget aware people want. They …

For the performance of the staff in the hotels, proper recognition can be done. Because hotel employees can be paid less and sometimes they will get wages of the minimum. Hilton Hotel has the features of recognition to its employees with great importance and properly servicing the rooms. Staff can be acted according to the menu and procedures to be followed while serving. Can be operated personnel desk should be done courteously and friendly and the same can be followed irate becoming. Developing the system of rewards for keeping their staff continuously motivated for making their job interesting. Each and every department used for voting on the performance of top and week in the financially small rewards. Members of the staff to spotting the issues of the maintenance and these are not considered as the big issues and treated as small. Towards the content of the staff in the …